We are committed to protecting your privacy and handling your personal and health information.

If you have any concerns about how we collect, use, disclose, or store your personal or health information, or if you believe your privacy has been breached, we encourage you to contact us directly so we can address the issue promptly.

How to Make a Privacy Complaint

Please contact our practice using the details below and provide sufficient information about your concern so we can investigate it thoroughly:
Email: info@southmelbournedental.com.au
Phone: 9690 6388

We will acknowledge your complaint and aim to respond within a reasonable timeframe. We take all privacy concerns seriously and will work with you to resolve the matter where possible.

If You Are Not Satisfied With Our Response

If you are not satisfied with the outcome of your complaint, or if you prefer not to raise the matter directly with us, you may contact the following external bodies:

Office of the Australian Information Commissioner (OAIC)
The OAIC oversees compliance with Australian privacy laws and can investigate complaints relating to the handling of personal information.
Website: www.oaic.gov.au
Phone: 1300 363 992

Health Complaints Commissioner (HCC) – Victoria
The HCC manages complaints about health service providers in Victoria, including concerns relating to privacy and health information.
Website: www.hcc.vic.gov.au
Phone: 1300 582 113

Australian Health Practitioner Regulation Agency (AHPRA)
AHPRA manages complaints about registered health practitioners where concerns relate to professional conduct, performance, or health.
Website: www.ahpra.gov.au
Phone: 1300 419 495

Making a complaint to an external body will not affect your ongoing care at our practice.